Disconnected by Design // Overcharged by Default
Rogers is the only network that can single-handedly take down the entire country's economy, banking systems, and emergency services while still sending you a bill for the full month. We call it "Total Connectivity"—mostly because when it fails, you are totally disconnected from reality. Whether it's the "Inter-Gateway Protocol" excuse or just general incompetence, Rogers ensures your digital life is always one update away from a 12-hour forced digital detox.
Rogers bundled cable TV with my internet without asking. I found out when I tried to cancel and they told me I'd lose my 'TV discount.'— Bundle Trap Escapee
Rogers built their new headquarters while closing call centres across Canada. The hold times got longer. The building is very nice.— Architecture vs. Service
The 'Ignite' brand was created to make you feel like your mediocre internet was futuristic. It is DOCSIS 3.1 in a red box.— Marketing Decoder
I've been waiting 3 months for a technician. The system says 'appointment pending.' The system has been wrong for 3 months.— Pending Since Spring
I tried to pay for coffee during the 2022 outage and realized Rogers controls my bank, my phone, and my will to live.— Stranded in Toronto
I asked what the 'Service Guarantee Fee' was for. The rep said it guarantees a service call if I pay $10 extra. I already pay that monthly.— Fee Within a Fee
Rogers' 'Smart Home Monitoring' app hasn't loaded since the 2022 outage. They still bill me for it monthly.— Ghost App Subscriber
Every time I call support, they ask me to reboot the modem first. I have rebooted that modem 200 times. It has never once fixed the problem.— Reboot Fatigue
Rogers' "Roam Like Home" is a masterclass in creative accounting. Why pay local prices when you can pay $15 a day for the privilege of using the data you already pay for? It's the ultimate travel companion: expensive, unnecessary, and guaranteed to leave you with a headache when you return to Canadian soil.